Privacy Policy

Organic Box (“we”, “our”, “us”) — website: organicbox.co.in

Effective date: 01 Jan 2026 Last updated: 01 Jan 2026 Applies to: Website, orders, support, marketing

1) Overview

This Privacy Policy explains how Organic Box collects, uses, shares, and protects your personal information when you visit our website, create an account, place an order, contact support, or interact with our marketing.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use the website.

Quick summary: We collect information to process orders, provide customer support, improve our website, and (if you choose) send offers. We do not sell your personal data.

Who we are

“Organic Box” is an e-commerce brand selling dry fruits, nuts, seeds, and related products in India.

2) Information we collect

2.1 Information you provide

  • Account details: name, phone number, email address, password (encrypted/hashed).
  • Order details: billing/shipping address, items purchased, order notes.
  • Support details: messages, emails, call/WhatsApp chats, attachments you send us.
  • Reviews / feedback: ratings, comments, photos (if you upload).

2.2 Information we collect automatically

  • Device & usage: IP address, browser type, device identifiers, pages visited, time spent.
  • Cookies & similar technologies: to remember preferences and measure performance.
  • Log data: diagnostic information to keep our website secure and running.

2.3 Payment information

Payments on our website may be processed by third‑party payment processors. We typically do not store your full card details on our servers. The payment processor handles sensitive payment data under its own privacy policy.

2.4 Sensitive personal data

We do not intentionally collect sensitive personal data (such as biometrics, health data, or financial passwords). Please do not share such information with us.

2.5 Children

Our website is not intended for children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps.

3) How we use your information

  • Order processing: confirm orders, deliver products, handle returns/refunds, and send invoices.
  • Customer support: respond to your queries via email/phone/WhatsApp.
  • Service communications: order updates, delivery notifications, account alerts.
  • Improvement: analyse traffic and performance, fix bugs, improve user experience.
  • Security: prevent fraud, abuse, and unauthorised access; enforce our terms.
  • Marketing (optional): send offers/updates if you opt in, or where permitted by law. You can opt out anytime.

Lawful basis (general)

We process personal data to provide services you request (like fulfilling an order), comply with legal obligations, protect our legitimate interests (security and fraud prevention), and where applicable, with your consent.

4) Sharing & disclosures

We may share limited information only as needed:

Who we share with Why Examples
Delivery & logistics partners To deliver your orders Name, phone, address, delivery instructions
Payment processors To process payments and prevent fraud Transaction amount, order ID, payment status
IT/hosting & analytics providers To run and improve the website Hosting, email/SMS service, analytics tools
Legal / compliance To comply with law or respond to valid requests Government / regulator / court orders

No sale of personal data

We do not sell your personal information.

Business transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

5) Cookies

Cookies are small files stored on your device. We use cookies and similar technologies to keep the website functional, remember your preferences, and understand how the website is used.

Common cookie categories

  • Essential: required for login, cart, checkout, and security.
  • Preferences: remember settings like language or region.
  • Analytics: helps us understand usage and improve performance.
  • Marketing: used to show relevant offers (only where enabled).

You can control cookies through your browser settings. Disabling some cookies may affect website functionality.

6) Your choices & rights

  • Access / correction: request a copy of your data or correction of inaccuracies.
  • Deletion: request deletion of your data, subject to legal/contractual requirements.
  • Withdraw consent: if we rely on consent (e.g., marketing), you can withdraw anytime.
  • Opt out of marketing: use the unsubscribe link (if available) or contact us.

To protect you, we may verify your identity before fulfilling requests.

7) Security & retention

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

Retention

We keep personal information only as long as necessary for the purposes described above, including order fulfillment, accounting, dispute resolution, and legal compliance.

8) Contact & Grievance Officer

If you have questions, requests, or complaints about privacy, contact us:

Organic Box (Website)

Email: help@organicbox.co.in
Sales & Support: sales@organicbox.co.in
Phone: +91 95888 83844
Address: 146-147, Durga Vihar, Mandore, Jodhpur, Rajasthan, India – 342304

Grievance Officer

Name: Grievance Officer, Organic Box
Email: admin@organicbox.co.in
Phone: +91 95888 83844
We aim to acknowledge and resolve grievances within a reasonable time.

Updates to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where required, provide additional notice.

9) Third‑party links

Our website may contain links to third‑party sites (e.g., payment processors or social media). We are not responsible for the privacy practices of those sites. Please review their policies.